Good to know

Do I have to register to shop at Gibson?

You can order from us without an account, but we recommend registration for a more convenient shopping experience. This way, your address and contact details are saved and you can view your order history. Registered customers also receive exclusive benefits such as discounts, promotions and news. Sign up for our newsletter and stay up to date!

Where can I view my previous orders?

As a registered customer you have access to your stored data at any time under "My account”. You can find your past orders there in the menu item “Orders”.

What payment options are available?

We offer two payment options:

PayPal: Fast and secure payment via your PayPal account
Credit or debit card

The available payment methods will be displayed at checkout.

When will my return be reimbursed?

As soon as we have received and checked your return, we will refund the amount via the payment method used for the purchase. Processing may take a few working days. You will receive an email as soon as the refund is finalised.

Can I redeem a voucher in the shop?

Yes, you can redeem a voucher when purchasing online by entering the voucher code in the appropriate field during the order process.
Please note the voucher conditions:

Vouchers cannot be combined with other discounts.
It is not possible to divide the voucher value over several purchases.
The voucher value cannot be paid out in cash, unused credit expires.

To maximise the benefit, we recommend redeeming the voucher in full when placing an order.

What shipping options are available?

We ship tyres and all other Gibson Tyre items domestically and abroad with our shipping partner DPD. You can see the exact shipping costs and delivery times in the checkout. You can find an overview of the shipping costs here.

Can I also specify a different delivery address?

Yes, this is possible. You can enter a billing address in your customer account and specify a different delivery address if required.

How long will it take for my order to arrive?

Shipping within Germany usually takes 1 to 3 working days. For deliveries abroad, delivery can take 5 to 15 working days depending on the destination country. As soon as your order has been dispatched, you will receive an email with the dispatch confirmation and a tracking number, which you can use to track the status of your delivery at any time.

Where’s my parcel?

You can check the status of your parcel at any time with tracking. After dispatch, you will receive an e-mail with the dispatch confirmation and your tracking number. This allows you to track your parcel directly on the shipping service provider's website.
If you cannot find the email or have any questions, our customer service team will be happy to help you: verkauf@niemann-frey.info

Which countries do you deliver to?

We deliver to all European countries. You can find information on deliveries to other countries in our shipping table.

Can I return my goods?

You can return the goods on your own. Please make sure you comply with the 14-day return period. You are responsible for the return costs.
As soon as we have received and checked the item, we will refund you the corresponding amount.

Can I change or cancel an order?

Yes, you can change or cancel an order as long as it has not yet been dispatched. Unfortunately, this is no longer possible as soon as processing begins.
Would you like to make a change or cancellation? Then please contact our customer service as soon as possible: verkauf@niemann-frey.info

I only want to return one item from my order. Is that possible?

Yes, you can return individual items from your order - a complete return is not necessary. Please complete the return note and enclose it with the return so that we can process it quickly and correctly.

Will I get my money back?

Yes, you will get your money back if you return an item. As soon as we have received and checked the return, we will refund the amount via the payment method used for the purchase.
Processing may take a few working days. You will receive an email as soon as the refund is finalised.

Reclamations

Please check the goods carefully upon receipt. If you notice any defects or faults or have received the wrong items, please contact us by e-mail.
We will provide you with a returns label so that you can return the goods free of charge. In some cases, we will also organise a collection. You can request the return label via your customer account or contact our customer service - we will be happy to send it to you.

FAQ